We collect personal data in the following situations: • When submitting a membership application: name, ID number, establishment address, contact details, and business activity. • When using the Member Portal: login credentials, transaction history, and submitted requests. • When contacting us: name, email, phone number, and details of the inquiry or complaint. • When submitting an arbitration request: party data and dispute details.

We use the data we collect for the following purposes: • Completing membership procedures and providing requested services. • Communicating with you regarding your requests or inquiries. • Sending notifications related to membership renewal, fees, or events. • Improving website services and user experience. • Complying with legal and regulatory requirements. • Managing arbitration proceedings and dispute resolution.

We are committed to implementing appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or tampering. Your data is stored on secure servers and access is restricted to authorized personnel only.

We do not sell your personal data or share it with third parties except in the following cases: • Compliance with court orders or legal requirements. • Technology service providers acting on our behalf who are bound by confidentiality. • Relevant government authorities when legally required. • In arbitration cases, sharing necessary data with dispute parties and competent arbitrators.

You have the following rights regarding your personal data: • Right of Access: Request to view the data we hold about you. • Right to Rectification: Request correction of any inaccurate data. • Right to Erasure: Request deletion of your data in certain cases per applicable regulations. • Right to Object: Object to the processing of your data for certain purposes. To exercise any of these rights, please contact us directly.

The Member Portal uses secure encryption protocols to protect your data during transmission. We recommend: • Using a strong, unique password for your account. • Not sharing your login credentials with anyone. • Logging out after using the portal. • Notifying us immediately upon suspecting any suspicious activity on your account.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be published on this page with an updated last review date. We recommend reviewing this page regularly.